How do I sign in to Wix if I can't sign in? - Solve the problem
How would we feel if one day we woke up wanting create web content on our platform - Wix shape and that when we tried to log in we couldn't access it? Perhaps we would be alarmed and nervous to think that we will no longer be able to access our account that we have been working so hard on. But, calm down, don't worry! This problem has a solution and this article is ready to help you.
Such a situation could arise for several reasons. Maybe you forgot your password or it's a browser problem. There are also other reasons which we will explain later and what you need to do to access your Wix account.
Forgot password: common problem preventing access to Wix
When we try to log into the account and our mind takes a walk with the password, we try to reset it by going to the “Forgot Password?” Section. After tapping this option, check the section "Reset my password" and click on "Continue". An email will be sent to us, maybe it falls into the Spam or Junk Mail folder, with a link to reset it.
What will we do if while resetting the password we still cannot log into Wix?
The solution could be to clear our browser cache . To do this, be sure to close all open browser tabs, including the one on the Wix website. Open a new window in the browser and use this keyboard shortcut: Ctrl + Shift + Del or Cmd + Shift + Del if you have a Mac, to display the options for clearing the cache.
To clear the cache in Chrome , we proceed as follows: Let's see the menu that appears next to “Time interval” and mark “All time periods”. Now select “Cached files and images” and after clicking on “Clear data”, close and open Google Chrome.
In the Firefox browser, we press on " Time range to clean And select “All”. We make sure that the box to clear the cache is checked and click on "Clear now". We close and open Firefox.
Each browser has its specific script, just follow the instructions they present to clean the cache. If the problem persists after applying this, we could try to empty our DNS or disable extensions and additional modules of our technical assistant.
Another option we have is to check that cookies are not blocked . For that we will go to the browser settings and we will make sure to activate them.
Alternative if we can't log into Wix due to forgotten email
Wix has a account email locator . When we are in this window, we will be asked to insert the address or URL of the website we have created on the platform and we will give it “Follow”. In the event that the email is still not provided, we must send a “Ticket” with the important information.
What if we can't access it because we lose the phone or can't access the email address?
In these cases, the page will invite us to fill out a form to verify account ownership . When it opens, we must answer whatever is asked of us, even if we are not sure of the answer, and explain in detail the problem presented to us. We will add an email to this form where we will receive the response to our request and wait for them to analyze it and contact us.
It can be due to various situations that we cannot log into our Wix account. We have shown you how to fix the most common issues that arise and we hope this will help you resolve your issue. Let us know how you are doing and if this information was helpful to you.
