How to activate a muted DIRECTV receiver

There are a number of reasons why someone can have a DirecTV receiver who is disconnected or which is no longer used. Le process for its activation is not complicated, but it will be necessary to take into consideration various aspects such as: if the receiver has an identification or if he has an access card. He may even be active, but have trouble establishing a connection with the antenna signal .

In this guide you can find all the basic information you need to activate a deactivated DirecTV receiver . It starts with knowing the procedure and the requirements that the equipment must meet. Likewise, it will be necessary to know what the different error codes that appear on the screen of many users correspond to and what are the tips for reconnecting the DirecTV signal .

By phone

One of the easiest methods to activate a DirecTV receiver is to call customer service . To do this, you must have certain data required for activation, which are:

• The access card number.
• The identification of the recipient.
• The team model.

Once you have all the requirements, you can call the customer service number for your country to contact an operator and activate your DirecTV equipment. It is also possible to make an activation call using the code provided in the box with the decoder .

Here are the phone numbers in the 9 countries where DirecTV is available:

• Argentina : 0810-333-4732.
• Caribbean : + 599 9 788 4388.
• Chile : + 56 2 2337 4000.
• Colombia : Bogotá: 518 5656. Bucaramanga: 697 2424. Cali: 486 0404.
• Ecuador : +593 2-298-9300.
• Peru : Postpaid customers: (01) 2004-606 or 0800-10-606. Prepaid customers: (01) 2004-601 or 0800-10-601.
• Puerto Rico : +1 787-776-5252.
• Venezuela : 600 600 1759 or 22 740 7449 from mobile phones.
• Uruguay : +598 800 0330.

Use of the online service

To activate the receiver from your online user, log into your account via the official website of DirecTV corresponding to your country and click on " My crew ». In this section you must select the option » Update profile ”Located next to the device name, which is usually DVR or Standard.

Afterwards, all you need to do is enter the data of your receiver and your access card as requested by the page to validate the operation. Once done, the service information will be updated.

Please note: : this option not available for users in Venezuela , because they cannot access the platform due to the deactivation of services in the last few months.

If you don't have an access card

In case you have a used computer and you you do not have the access card , you need to check that it meets some basic requirements which will be named below:

• You must have an ID . To verify this, you will need to open the panel where the access card is entered and verify that the identification code is on the label.
• The receiver must be bought and not rented.
• No other account must be connected to the same receiver.

If the device meets all these characteristics, you can activate it by contacting DirecTV customer service . However, you must order a new access card and upon receipt install and activate the equipment.

If you see any error codes

To reactivate your DirecTV receiver,
It may be necessary to know the meaning of error codes that appear on the screen, some of the most common are:

• Error 722: "Reset your service . » In this case, it will be necessary to reset the decoder to restore the signal. To do this, you can reset the receiver by pressing the red button on the side of the device.
• Error 771: "No satellite signal . » This code indicates that there are communication problems between the equipment and the antenna. For this failure there are different possible causes, it could very well be a simple rain because there could be a bad connection or that the antenna is badly positioned.
• Error 711: "Decoder not activated" . This number may indicate that the decoder or the smart card has not been activated. In this case, activation via the website or by phone call is recommended.
• Error 721: "String not available" . This error simply indicates that the channel you are trying to tune to is not available in your programming or that the receiver is having difficulty decoding the information for that channel.
• 761 or 762 errors: "Reinsert card . » The computer may have difficulty reading the card. These errors can be resolved by wiping the card with a clean, dry cloth, reinserting it, and restarting the computer.

In all cases, it is recommended to check that the access card is correctly placed inside the housing of the equipment and check that the cable of the decoder is correctly connected on DirecTV.

Please note: : For users in Venezuela, where the service was suspended and then reactivated, it is recommended to keep the decoder on pending receipt of the corresponding updates.

Under these circumstances, the decoders should wake up automatically. However, if it has been a long time and your device still has not reactivated , try one of the tips in the next section.

Other tips

Among the best user-tested tips for restore the connection, These include: resetting the receiver and resetting the parameters to factory mode.

• Il there are two different options for restart the device . One of them is to hold down the red button on the side of the computer and wait for it to restart. The other alternative is to unplug the receiver, plug it back in and turn it on normally.
• If restarting is not enough, then the decoder is reset to factory mode . To do this, simply press and hold (for 20 seconds) the blue power button on the front of the device.

This is a composite guide to all the best tips and tricks for activating a muted DirecTV receiver . In some cases, error codes may appear, and in others, you may be able to resolve the issue with a simple restart of the device. In this sense, you will need to apply the corresponding option according to the signals displayed by your team.