How to recover and download Tuenti photos

Before permanently shutting down as a social network, Tuenti established a period of time during which users could access their accounts and download the content uploaded to the platform. Once this period has expired, il is no longer possible to recover Tuenti's photos . This is an informative article to clarify several issues related to the topic and know the solution provided by technical support to the various problems presented.

The old social network decided several years ago to focus on providing mobile phone services. Therefore, it allowed its users to access the viewing and retrieving their photos uploaded to Tuenti using the app, but only for a limited time . However, even with this measure, there were several complications during the process, according to various comments on the forum, due to ineffective communication by support.

Why is it no longer possible to request the photos

As well explained in the community forum, Tuenti users could request a copy of the photos from March 02, 2016 to August 31, 2017. Once this period expired, the photo data will be deleted from the servers . However, several users struggled to complete this process successfully.

What problems arose

In this section, the different failures occurred before, during and after the period established for recover photos of Tuenti are listed , taking into account the difficulties mentioned by users in the community forum:

• They couldn't install the app : To get a copy of the files stored in the Tuenti profile, it was necessary to download the official application and connect with the same email with which they accessed the social network. Therefore, users who could not download the app simply did not have access to their photos recovery.
• They changed their mail : The mail was another obstacle to retrieve the media files uploaded to Tuenti, since it had to be the same with which the social network was accessible. Those who had problems in this regard could speak to support and identify with each other. Once done, the tech team will proceed to send a download link to the email.
• They made the request without receiving a response : Several users report having written within the allotted time without being able to retrieve their photos or find a response from technical support.
• They do not have been warned at time : Many people also complain of never having been notified by email of the closure of the platform, let alone having a limited time to request a copy of all their photos.
• Link expired : Although this is a less common mistake, some users did not use the download link sent to the email on time.

In addition to the problems mentioned, cases are discussed where users failed to recover all photos . However, those who made the request without getting a response within the time limit were informed that they could contact support to examine the case in detail via [email protected] et [email protected] .

What is the solution provided by technical support

Today, the comments of people who wanted to recover their photos in Tuenti and of those who represented the user's attention in the forum are still available. The main answer to the questions is as follows: for them it is unable to recover files a time expired because the information was deleted from the servers.

Those who requested their photos between March 03, 2016 and August 31, 2017, without receiving a response, were asked to explain their particular case to [email protected] et [email protected] . It has also been reported that some would receive the photos at a later date in due to the number of requests fulfilled.

Considering all the difficulties reported, serious communication problems may arise. Although it took over a year to complete the processes, many users discovered the measures taken that shortly before or after closing, causing great dissatisfaction. However, years later, Tuenti gained a place in the mobile phone market, leaving these drawbacks in the past.