How to quickly and easily unsubscribe from MásMovil forever? Step by step guide

Although at present the most common thing is to look at the trio of the most notable names in the mobile phone industry when searching mobile, Internet or fixed line services ; The truth is, there are more and more companies to look into to hire. In fact, the rise of low-cost is something that has been accentuated in recent years thanks to the right balance they offer between quality and really low price.

Within this concept we find companies like the one we are going to focus on: MasMovil . This company, legally known as Xfera Moviles , has been operating in our country since 2006 and is known to offer particularly low rates in one of the clubs covered by the main branch of telecommunications at national level. He offers 4G, ADSL and even fiber optic data connections for all consumers, among many other proposals.

Despite the advantages it raises first, there are many users who disagree with its services, prefer to switch to other large companies, or offer other additional services, such as on-demand TV, or which also offer very low prices with fairly powerful terminals. There are many possibilities that make consumers in this business want to know how to unsubscribe from all services offered by MásMovil , and here we will help them.

Steps to permanently cancel the MásMovil line

In this guide we explain step by step what needs to be done to be able to treat this withdrawal without complications through the various possibilities that currently exist. In addition, we also clarify what can happen in the event that the withdrawal is requested with a stay pending completion. In these situations, there may be an additional complication due to breach of contract terms; but there is also a solution to remedy it.

To definitively cancel the MásMovil line , you have two main options. You can continue by calling by phone or email to complete the procedure. We will explain what to do in both situations.

By phone

To cancel your MásMovil line by phone, the process to follow is the one we will show you below:

• From your mobile or landline phone, call one of the following numbers:
  • 2373 . * If you are calling from a MásMóvil number. Is free.
  • 911 333 333 . * If you are calling from a number of another operator. It is paid.
  • +34 (963)772 373 . * If you are calling from abroad. Also paid.
• Once your call is answered, ask to contact the cancellations processing team.
• When they give you this task and they respond to you, ask them cancel the line you want . You will need to enter the number and give the contact details of the line owner to verify your identity and continue.

* This company's telephone service hours are normally from: from Monday to Sunday, 9 a.m. to 11 p.m.

On the other hand, the maximum time until the cancellation is completely processed is 2 working days from the end of the request.

By Internet

If you want to delete your MásMovil line via the Internet, you have the possibility to do so. do by e-mail . Here are the steps:

• With the email linked to the owner of the line, send an email to the address [email protected] . Indicate in the subject the number you want to unsubscribe next to the request. In the body, rewrite it and detail your case. Remember to keep a copy to avoid confusion.
• In a few hours, the MasMovil team will will answer in indicating the documentation you must send in order to close the service. Proceed as explained.
• Once they have received all the necessary documents, they will have a maximum period of two working days to process your request. It is possible that they take even less or, if the procedure is carried out on a Friday, the wait will be quite long.

How do I unsubscribe from MásMovil if I still have a mandate?

For you unsubscribe from MásMovil if you still have a stay, you must follow the same procedure as to do it if you do not have one. That is, you can choose the option of calling by phone and speaking to the dump service to continue the process or, if you prefer, use email to do this faster .

The problem with this situation is that, in general, it involves the payment of an amount equivalent to the months that would remain unpaid . In the case of this operator, there are many incidents due to some confusion with the clauses of the contract, so it is important to read all the points carefully before proceeding to act safely and without any incident.

If you have any questions, please leave them in the comments, we will get back to you as soon as possible, and it will be a great help for more community members as well. Thank you!