How to recover the Amazon account to buy or sell in the best e-commerce in the world? Step by step guide

Amazon is one of the best known digital sales platforms , which we can find all over the world. It is quite normal that we have an account on this site, and that it is one of our sources of income.

Like all platforms, there are terms and conditions that govern the behavior of the person during their stay, or if we violate some of their insurance clauses, our account will be closed.

To better understand this topic, we leave you a complete guide, in which we will explain the most common cases within this platform and what to do in each situation. We will also give you answers to some frequently asked questions.

What are the main reasons why I can't access my Amazon account?

It is normal that we have an account on Amazon, and it is blocked, even though it's not something we all take lightly, because it's our favorite Marketplace.

Do you really know why you can't access your account? To help you clarify this situation, we recommend that you read below:

Lost password or username

It is the most common case . With a mind so busy and full of daily activities, it is normal for us to forget anything. But this is not the reason why we should consider our Amazon profile as lost, because there are solutions that allow us to recover both username and password .

We can advise that whenever you put in a password or username, write it down in an easy to see place. We do not recommend that this be a password, a name or identification , because it is very vulnerable to great cybercrime.

To make sure you don't forget anything, write it down in a notebook or somewhere you won't lose.

Not being able to use two-step verification

Two-step verification is a feature of Amazon that allows us to achieve greater security, where we have to enter our password and the code sent to our mobile phone, to add trusted devices .

If we cannot get into our account, because we never activate this function, or for some other reason, it is better to recover password and configure the account again.

Account suspension

Account suspension is one of the most serious cases, as it is due to the fact that the Amazon technical team considers that we have violated some of its conditions. To avoid this situation, we need to sit down for a while and read all the terms and conditions of the platform, so as not to violate any clauses.

Especially when our Amazon account is suspended, it email us informing us of the reason for the situation . However, supplier policies are much stricter and we often don't know the reason for the suspension. To understand the situation a little more, we leave the most common cases:

• ODR (Order Defect Rate): This indicates the large percentage of bad opinions and reviews that we have received, being the cause of comments and complaints from all customers, including in this percentage the feedback we receive. In order for us to be exempt from this blacklist, we must maintain an ODR percentage below 1% .
• Pre-execution cancellation rate : If, as a seller, we cancel different orders before shipping, it may negatively affect our profile rating. We must maintain this percentage in below 2,5% .
• Late shipping rate : If for each shipment there is no feedback confirming that the packages have been received, it gives our store a bad appearance and little credibility, and for them not to close our account, it should never exceed 4% .

Amazon took away my benefits as a seller, what does this mean and why did they do it?

If we have an account Amazon as a seller , we need to be aware of many details, because Amazon is a platform that has a very competitive market and will not allow a store who does not respond to his requests . Let's see:

Poor commercial performance

If we don't have a lot of sales in our Amazon store, we will probably have a drop . In other words, Amazon guess our sales are not enough to treat us as a store, and we remove any features that we get as a seller.

For this reason, we must always find a way to increase our sales , or at least have two sales per week.

Sale of illicit products

Among the terms and conditions that we must accept as a seller on Amazon, we will find a list of products that we cannot market on this platform, and the truth is that if we think we can bypass Amazon and offer a product from the following list, our account will be suspended for sure.

The products that we cannot offer through Amazon Marketplace are:

• Animals and animal products
• Car and motorbike
• Mixed wood products
• Cosmetics and skin and hair care
• Currency, coins, cash equivalents and gift cards
• Food complements
• Drugs and Pharmaceuticals
• electronic
• Explosives, weapons and related products
• Export controls
• Alimentation et boissons
• Dangerous products
• Laser products
• lighting
• Devices for picking and picking locks
• Medical devices and accessories
• Offensive and controversial material
• Pesticides and pest control devices
• Plant products and seeds
• Recycling of electronic products
• Erotic articles
• Monitoring equipment
• Tobacco and related products
• Other excluded products

Negative ratings

Each customer can rate our store, telling how good we have a reputation . If we don't have good ratings, Amazon sanctions our profile as a seller and can remove any attributes we have and access a simple buyer profile .

To avoid this, we must prevent our store from having a negative reputation. The easiest way to avoid this is to promote quality products and being always honest with the customer during sales .

Purchase Notice

Amazon request automatically to customers who made a correct purchase from our store to do an exam. This is requested by email, but for this we cannot purchase reviews.

If for some reason we think paying a customer to write a good review is the best option, that's why seller features have been removed from your Amazon profile .

Amazon is very strict in this case, and states in its terms that it will not allow the customer to receive compensation for some type of positive review, whatever the type of payment:

• Gift cards or money
• Bonus
• Contests or other similar
• Discounts on purchases from our store
• Among other cases more

Lack of documents

By not respecting any documentation, our account can be suspended, or in the smallest cases, all the advantages as a seller can be withdrawn.

To avoid this, it is better to consult the terms and conditions which can be found on the Amazon page, there we will see some documentation that we have to show for to sell no problem on this platform .

Create multiple seller accounts with the same IP address

Each seller must have only one account, although if we want to open another one we must have a good explanation for it , and explain it to Amazon, so that it allows the opening of the new store.

Thanks to the IP address, Amazon can track the from each store , this means that he is very unlikely to cheat on Amazon.

Amazon error

If you see that none of the above is the one with you, it is most likely an Amazon error. The truth is, nothing is perfect, and it can happen . You are not the first and you will not be the last to go through this situation.

To get out of this sticky situation, you need to contact the Amazon team. They will ask you for certain things (documents or other) to confirm the situation, and then they will adapt your profile as a seller.

Steps to Recover My Amazon Account to Buy from the World's Largest Ecommerce

If we are loyal Amazon users, losing access can be a real headache. To remedy the problem and regain access, you must first report the problem and find the appropriate solution, for this we recommend that you read this - below :

If I forgot the password

This is the most common case and, oddly enough, it can be a little difficult to change the password. Although to avoid this confusing moment, he is better to read the steps below:

• You must first click on identify yourself, then on » Forgot your password «.
• We will see that one side of the page is loaded, forcing us to type in the email address or phone number . This should be the one we enter at the start in our Amazon account.
• There we select Enter a new password , then we will need to enter the code that was sent to us at the phone number or email.

• To confirm that we are not a robot, we will need to enter a code that is found in a captcha image .
• Once everything is verified, we will have to enter the new password and then click on Save.
• This new password is the one we will need to enter from now on. It is strongly recommended that we write it down in a place where we can always access it.

If I forgot the user

Every time we create our account on Amazon, we have to put an email and a phone number . For this reason, if we lose our name and username, we must first recover the password, also entering the phone number.

Follow the prompts:

• When we change our password, and we start the session, we go to the "Settings" located in "My account".

• Being in the section, we will "Modify" to next to the name which is the one we want to update.
• Following the instructions on the screen, we click on " Save Changes ». When we are done we click on "Finished".
• When changing email, we will need to verify it.

If I can't use 2-factor verification

In order to recover the two-factor verification, we will need to send the Amazon team a copy of our National Identity Document (DNI), so that they can confirm our identity. This protocol is carried out in order to maintain a secure system and to prevent identity theft.

By clicking on the following link and attaching a copy of our identity document, the team will will give surely access to our account again : https://www.amazon.es/a/recover/upload

Can Amazon close my buyer account due to inactivity?

So far, there have been no complaints from people who Amazon has closed their paid accounts due to inactivity. This unfortunatly give us only one opinion , that is, Amazon does not close buyers' accounts due to inactivity, but it does if you are an Amazon affiliate.

In this case, the decision to close our account or not depends entirely on us . On the other hand, if we do, we must know that we will not have any type of access , and if we want to resume our activities as a seller, buyer or affiliate, we must open another account.

Steps to recover my Amazon account as a seller to continue offering my products there

If our Amazon account has been suspended, we will need to contact the technical team, by email: [email protected] en explaining in detail the action plan that we will apply from now on and our sales strategies, so that you don't repeat the same errors:

• When Amazon observes unusual behavior, it removes our ads and we should contact Amazon to reactivate them . To do this we go to Seller Central, then Performance and we end by clicking on Account Status .
• At the top we will see an option that allows us to " reactivate the account ». Then we will be asked to provide a number of documents and create an action plan for our selling privileges to be reinstated.
• Finally, we click on " Send ", And all that remains is to wait to receive the responses from the Amazon team.

Tips to prevent Amazon from banning my seller account

The terms as an Amazon seller are a bit stricter than what we get as a buyer. To prevent Amazon from banning our account, it is better walk according to his directives, so it will be better for us to follow these tips:

Comply with policies

This should be the first thing to do, because the conditions are set to bring order to the platform, and if we do not follow them , they will close the account for sure .

It never hurts to read the terms as many times as needed , because in a more illustrative way. Amazon is a building that has a number of rules, where if we don't follow them, they can kick us out.

Offer good customer service

As a seller, we want always have a physical or virtual place that allows us to market our products . Amazon in this case demands excellent treatment from customers, which gives them reliability when making a purchase.

Personally, we tell you that far beyond the possibility that Amazon could close your account due to customer mistreatment, this should be the first thing to consider , because if you do not serve well , who else will buy from you? In other words, your business depends on buyers.

Sell ​​legal products

In this same article, but in the previous sections, we leave you with a list of products that Amazon considers illegal. If we offer any of these products, we will have an imminent account closure .

If you don't want to have a bad time, don't offer any type of products that appear on the blacklist, as there are other products that can have generate a lot of profit without risking sanctions from Amazon.

If you have any questions, please leave them in the comments, we will get back to you as soon as possible, and it will be a great help for more community members as well. Thank you!